Technologies: .NET, React, SQL Server
Project Description: CODIGAT developed a comprehensive queue management system tailored to improve the customer experience and operational efficiency in high-traffic business centers. This system automates queue handling, minimizes wait times, and provides valuable data for optimizing resources.

Key Features and Solution Highlights:

• Automated Queue Prioritization: The system dynamically assigns queue positions based on visitor type, urgency, and availability of staff, reducing manual intervention and speeding up service times.
• Real-Time Queue Monitoring Dashboard: Built with a React-based, user-friendly interface, the dashboard provides live updates on queue status, estimated wait times, and staff availability. Staff members can monitor queues in real-time and make adjustments as necessary.
• Data Analytics for Queue Optimization: Integrated data collection and analytics provide insights into peak times, average wait durations, and visitor flow patterns. This data allows management to make data-driven decisions to adjust staffing schedules and enhance service quality.
• Self-Service Kiosks and Notifications: Designed with scalability in mind, the system can integrate with self-service kiosks for check-ins and mobile notifications, alerting visitors when their turn approaches to streamline the entire queuing process.

Client Benefits:

• Reduced Wait Times: By automating and optimizing queue management, wait times for visitors were significantly decreased, leading to higher customer satisfaction.
• Improved Staff Efficiency: Automation of routine queue tasks allowed staff to focus on personalized service and handle more complex tasks, increasing their productivity and reducing burnout.
• Enhanced Resource Planning: Real-time data and analytics enabled the client to allocate resources based on actual demand patterns, reducing idle times and improving service efficiency.
• Seamless Scalability: With a modular architecture, the solution can expand to additional branches or locations with minimal adjustments, ensuring easy scalability for future growth.

This queue management system demonstrated CODIGAT’s commitment to creating tailored solutions that improve customer experiences and operational efficiency for clients in high-traffic business environments.